Privacy Policy – fairdealstravel.com

Effective Date: 25/SEP/2026

This Privacy Policy explains how FairDealsTravel.com (“FairDeals Travel”, “we”, “us”, or “our”) collects, uses, stores, processes and shares personal information when you visit, access or use our website, contact us, request a quotation, make a booking, purchase travel services or otherwise interact with us.

FairDealsTravel.com operates as a travel agent and travel booking partner and assists customers with the booking and arrangement of travel-related services, including airline tickets, hotel reservations, car rentals, cruise bookings, rail tickets and other travel-related services.

By accessing or using our website or purchasing or enquiring about our services, you acknowledge that you have read and understood this Privacy Policy.

If you do not agree with this Privacy Policy, please do not use our website or provide personal information to us.

ABOUT THIS PRIVACY POLICY

This Privacy Policy applies to personal information collected through:

FairDealsTravel.com;
our website forms and booking pages;
telephone calls;
email;
WhatsApp or other messaging platforms;
customer-service interactions;
booking and quotation requests;
payment and transaction processes;
communications relating to your travel arrangements; and
other online or offline interactions with FairDeals Travel.

This Privacy Policy does not automatically apply to websites, applications, booking systems or services operated by airlines, hotels, cruise companies, rail operators, car-rental companies, payment processors, insurance providers or other third-party service providers.

Those third parties may have their own privacy policies and terms. Customers should review the applicable privacy policies of third-party service providers before using their services.

OUR ROLE AS A TRAVEL AGENT AND BOOKING PARTNER

FairDealsTravel.com may act as a travel agent, intermediary, booking facilitator or service partner depending upon the particular travel service purchased by the customer.

When you request or purchase a travel service through us, we may need to provide relevant customer and traveller information to the airline, hotel, cruise operator, railway, car-rental company, consolidator, Global Distribution System (GDS), reservation platform, supplier or other service provider responsible for fulfilling your booking.

For example, information may be required by an airline to issue an air ticket, by a hotel to confirm a reservation, by a cruise operator to complete passenger registration, by a car-rental company to process a rental reservation, or by a rail operator or booking platform to issue a rail ticket.

The information shared will generally be limited to information reasonably required for the relevant booking or service.

INFORMATION WE COLLECT

Depending on the service you request, we may collect the following categories of information.

Identity Information

This may include:

full name;
first name and last name;
title;
date of birth, where required for travel;
gender, where required by a service provider;
nationality, where required;
passport information, where required;
government identification information where required for a booking or legal/regulatory purpose.

Contact Information

This may include:

mobile number;
telephone number;
email address;
residential or correspondence address;
emergency contact information where provided or required.

Traveller and Booking Information

This may include:

travel dates;
origin and destination;
flight details;
hotel requirements;
car-rental details;
cruise details;
rail journey details;
passenger information;
traveller preferences;
booking references;
ticket numbers;
reservation numbers;
loyalty-program information where relevant;
special travel requirements communicated by you.

Payment and Transaction Information

Where you make a payment through our website or another payment channel, we may collect or receive information relating to:

transaction amount;
payment status;
transaction reference;
payment method;
billing information;
booking/payment history.

Where payment is processed by a third-party payment processor, card or payment information may be processed directly by that payment provider in accordance with its own terms and privacy policy.

We do not intend to store complete payment-card information unless necessary and lawfully permitted for the relevant transaction.

Passport and Travel Documents

For certain travel services, you may voluntarily provide documents such as:

passport;
visa;
travel authorization;
identity documents;
photographs;
supporting travel documents.

Such information will be used only to the extent reasonably necessary for the requested travel service, booking, verification or related lawful purpose.

Website and Technical Information

When you use our website, we may automatically collect information such as:

IP address;
browser type;
device type;
operating system;
pages visited;
approximate location derived from technical information where applicable;
date and time of access;
referring website;
website activity;
cookies and similar technologies.

INFORMATION PROVIDED ABOUT OTHER TRAVELLERS

If you make a booking on behalf of another traveller, you confirm that you are authorized to provide the information of that traveller for the purpose of making and managing the booking.

You should ensure that other travellers whose information you provide have been appropriately informed that their information is being provided to us and may be shared with the relevant travel service providers for booking and fulfilment purposes.

HOW WE COLLECT INFORMATION

We may collect personal information through:

Directly from you

For example, when you:

request a quotation;
make a booking;
complete an online form;
contact us by telephone;
contact us by email;
communicate through WhatsApp or another messaging service;
request changes or cancellations;
make a payment;
request customer support;
provide feedback or reviews.

Automatically

We may collect technical information through:

cookies;
server logs;
analytics tools;
similar technologies.

From third parties

We may receive information from:

airlines;
hotels;
cruise operators;
rail operators;
car-rental companies;
booking platforms;
travel suppliers;
payment service providers;
technology providers;
business partners;
fraud-prevention providers;
analytics providers.

PURPOSES FOR WHICH WE USE YOUR INFORMATION

We may use your personal information for purposes including:

responding to enquiries;
preparing travel quotations;
making flight reservations;
issuing airline tickets;
making hotel reservations;
arranging car rentals;
arranging cruise bookings;
arranging rail tickets;
processing other travel-related reservations;
confirming bookings;
sending booking confirmations;
sending tickets, vouchers and travel documents;
communicating booking changes or cancellations;
providing customer support;
processing payments;
processing refunds where applicable;
assisting with cancellations and amendments;
communicating with travel suppliers;
preventing fraud, misuse and unauthorized transactions;
maintaining transaction and accounting records;
complying with applicable laws and regulations;
responding to lawful requests from government authorities;
improving our website and services;
analysing website usage and customer interactions;
sending service-related communications;
sending marketing communications where legally permitted and, where required, with your consent;
maintaining records necessary to resolve disputes or defend legal claims; and
carrying out other purposes reasonably connected with providing the services requested by you.

BOOKING COMMUNICATIONS

After you make an enquiry or booking, we may contact you through:

telephone;
email;
SMS;
WhatsApp;
other messaging services;
website notifications; or
other communication methods you have provided.

These communications may relate to:

booking confirmation;
payment confirmation;
ticket issuance;
itinerary changes;
flight schedule changes;
cancellation;
refund status;
hotel reservation;
car rental;
cruise booking;
rail booking;
travel documents;
customer-service matters;
urgent travel information.

Service-related communications may continue even if you have opted out of promotional marketing because they may be necessary to provide or administer your booking.

SHARING OF PERSONAL INFORMATION

We may share relevant personal information with third parties where reasonably necessary to provide the services you request.

These parties may include:

Airlines and Aviation Service Providers

Information may be shared with airlines, airline reservation systems, consolidators, GDS providers and other aviation-related service providers to make and manage flight bookings.

Hotels and Accommodation Providers

Information may be shared with hotels, resorts, accommodation providers and reservation platforms to confirm and manage hotel bookings.

Car-Rental Providers

Information may be shared with car-rental companies and reservation platforms to process vehicle reservations.

Cruise Operators

Information may be shared with cruise lines, cruise booking platforms and related service providers to complete cruise reservations and passenger requirements.

Rail Service Providers

Information may be shared with rail operators, railway booking systems and authorized reservation platforms to issue or manage rail tickets.

Payment Service Providers

Payment and transaction information may be processed through third-party payment processors, banks, financial institutions or other payment service providers.

Technology and Service Providers

We may use third-party providers for:

website hosting;
booking technology;
payment processing;
customer support;
email delivery;
SMS;
WhatsApp or communication services;
analytics;
fraud prevention;
data storage;
information technology;
security and system administration.

Government and Regulatory Authorities

We may disclose information where required or permitted by applicable law, court order, governmental authority, regulatory requirement or lawful request.

WE DO NOT SELL YOUR PERSONAL INFORMATION

FairDeals Travel does not intend to sell your personal information as a standalone commercial product.

However, information may be shared with travel suppliers, technology providers, payment providers and other service providers where reasonably necessary to provide the service you have requested, process transactions, operate our business, comply with legal requirements or carry out other lawful purposes described in this Privacy Policy.

THIRD-PARTY TRAVEL SERVICE PROVIDERS

When you purchase a service through FairDealsTravel.com, the actual travel service may be provided by an independent third-party supplier.

For example:

an airline may operate your flight;
a hotel may provide your accommodation;
a cruise operator may operate your cruise;
a car-rental company may provide the vehicle;
a railway or authorized rail service provider may operate your rail journey.

The privacy practices of those service providers may differ from ours.

Information provided to a third-party service provider for fulfilment of your booking may subsequently be processed by that provider according to its own privacy policy and applicable law.

INTERNATIONAL TRANSFERS

Travel services frequently involve international transactions.

Depending upon your booking, your personal information may be processed by service providers located outside India or in another jurisdiction.

For example, international airlines, hotel groups, cruise operators, reservation systems, payment processors or technology providers may process information outside India.

Where applicable, we will take reasonable steps to ensure that personal information is handled in accordance with applicable legal requirements and appropriate security measures.

COOKIES AND SIMILAR TECHNOLOGIES

FairDealsTravel.com may use cookies and similar technologies to:

operate the website;
remember preferences;
maintain website functionality;
understand website usage;
improve website performance;
analyse traffic;
detect suspicious activity;
improve customer experience;
measure marketing effectiveness where applicable.

You may be able to control or disable cookies through your browser settings.

Disabling certain cookies may affect the functionality of parts of the website.

MARKETING COMMUNICATIONS

Where legally permitted, FairDeals Travel may send information regarding:

travel offers;
promotions;
special fares;
hotel offers;
holiday packages;
travel-related products;
services;
other promotional communications.

Where consent is required, we will seek the appropriate consent.

You may request to stop receiving promotional communications by using the unsubscribe option included in the communication or by contacting us.

Opting out of marketing communications will not necessarily stop essential service communications relating to an existing booking.

DATA SECURITY

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, loss or destruction.

Depending upon the nature of the information and processing activity, security measures may include:

access controls;
authentication mechanisms;
secure transmission technologies;
encryption where appropriate;
restricted employee access;
secure hosting arrangements;
monitoring and security procedures;
vendor controls;
backup and recovery procedures.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Accordingly, while we take reasonable precautions to protect your information, we cannot guarantee absolute security.

DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

providing travel services;
maintaining booking records;
accounting;
taxation;
legal compliance;
dispute resolution;
fraud prevention;
customer-service purposes;
enforcing agreements;
establishing or defending legal claims.

The retention period may vary depending upon the nature of the information and applicable legal, accounting, regulatory or contractual requirements.

When information is no longer reasonably required, it may be securely deleted, anonymized or otherwise disposed of in accordance with applicable requirements.

YOUR RIGHTS

Subject to applicable law, you may have rights regarding your personal information, which may include rights to:

obtain information about processing of your personal data;
request access to personal information held by us;
request correction of inaccurate or incomplete information;
request deletion of personal information where legally applicable;
withdraw consent where processing is based on consent;
request restriction of processing where applicable;
object to certain processing where applicable;
request information regarding sharing or processing;
raise a complaint regarding our handling of personal information.

These rights are subject to applicable law and may be limited in certain circumstances, including where retention or processing is required by law or necessary for legal claims, security, fraud prevention or other lawful purposes.

India’s DPDP framework provides a statutory framework concerning digital personal data and specifies rights and obligations, with implementation occurring according to the notified commencement timeline.

WITHDRAWAL OF CONSENT

Where processing of your personal information is based on your consent, you may withdraw that consent subject to applicable law.

Withdrawal of consent will not affect processing that was lawfully carried out before the withdrawal.

Withdrawal may also not be possible where we are required or permitted by law to continue processing or retaining certain information.

Requests may be made using the contact details provided in the “Contact Us” section of this Privacy Policy.

ACCURACY OF INFORMATION

You are responsible for ensuring that the information you provide to us is accurate, complete and up to date.

This is particularly important for travel bookings.

For example, the spelling of a traveller’s name, date of birth, passport details and other passenger information may need to exactly match the requirements of the relevant travel provider.

FairDeals Travel is not responsible for consequences arising from incorrect, incomplete or outdated information supplied by the customer, subject to applicable law and the terms applicable to the relevant booking.

CUSTOMER RESPONSIBILITY FOR TRAVELLER INFORMATION

If you provide information concerning another person, you represent that you have the necessary authority or permission to provide that information for the relevant travel-related purpose.

You should ensure that the traveller is aware that their information may be processed and shared with relevant travel service providers.

CHILDREN’S INFORMATION

Our website is intended for general use and is not specifically directed toward children.

Where a booking involves a child or minor, we may collect information necessary to complete the booking and provide the requested travel service.

Where applicable, such information should be provided by or with the authorization of the child’s parent, guardian or other person legally authorized to provide it.

THIRD-PARTY LINKS

Our website may contain links to third-party websites or services.

These may include links to:

airlines;
hotels;
payment providers;
insurance providers;
travel suppliers;
government websites;
other travel-related websites.

We are not responsible for the privacy practices, content or security of third-party websites.

You should review the privacy policy and terms of the relevant third party before submitting personal information to it.

USER REVIEWS AND FEEDBACK

If you voluntarily submit:

reviews;
ratings;
testimonials;
photographs;
comments;
feedback;

we may use that information for customer-service, quality-improvement or promotional purposes, subject to applicable law and any consent or permissions required.

We will not represent that a review or testimonial was provided by a customer if it was not actually provided by that customer.

FRAUD PREVENTION AND SECURITY

We may process information to:

verify transactions;
detect suspicious activity;
prevent payment fraud;
prevent unauthorized bookings;
investigate misuse of our website;
protect customers and our business;
comply with legal obligations.

Where appropriate, information may be shared with payment providers, fraud-prevention services, financial institutions, law-enforcement authorities or other relevant parties.

LEGAL AND REGULATORY DISCLOSURES

We may disclose personal information where reasonably necessary to:

comply with applicable law;
comply with a court order;
respond to a lawful governmental request;
comply with tax or accounting requirements;
protect our legal rights;
prevent fraud or unlawful activity;
investigate security incidents;
establish, exercise or defend legal claims.

BUSINESS TRANSFERS

If FairDeals Travel undergoes a merger, restructuring, acquisition, sale of assets, transfer of business or similar corporate transaction, customer information may be transferred as part of that transaction, subject to applicable law and appropriate safeguards.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect:

changes in our services;
changes in technology;
changes in legal requirements;
changes in our data-processing practices;
changes in travel-industry requirements.

The updated version will be posted on this page with a revised “Last Updated” date.

Your continued use of the website after an updated Privacy Policy is published will be subject to the updated policy to the extent permitted by applicable law.

CONTACT US

If you have questions, requests or concerns regarding this Privacy Policy or the handling of your personal information, you may contact us.

FairDeals Travel / FairDealsTravel.com

Website: FairDealsTravel.com
Privacy Contact / Grievance Contact: info@FairDealsTravel.com
Email: info@FairDealsTravel.com

For privacy-related requests, please provide sufficient information for us to identify the relevant customer or booking and process your request securely.

COMPLAINTS AND GRIEVANCES

If you have a concern regarding the collection, use, disclosure or handling of your personal information, please contact us using the details above.

We will review the complaint and respond in accordance with applicable law and our internal procedures.

Where applicable under Indian data-protection law, you may also have statutory rights and complaint mechanisms available under the applicable data-protection framework.

GOVERNING LAW

This Privacy Policy shall be interpreted in accordance with the laws applicable to FairDeals Travel and its operations, including applicable laws of India.

Any dispute concerning this Privacy Policy shall be subject to the jurisdiction specified in the applicable Terms and Conditions of FairDeals Travel, subject to applicable law.

ACKNOWLEDGEMENT

By using FairDealsTravel.com, submitting an enquiry, requesting a quotation, making a booking or otherwise providing personal information to FairDeals Travel, you acknowledge that you have had an opportunity to review this Privacy Policy.

Where consent is required by applicable law, FairDeals Travel will obtain consent through an appropriate mechanism.